SortSwift Docs
Point of Sale
161 articles
Can I split a single sale across two different credit cards?
Does SortSwift POS accept Square / Square Terminal payments?
How do I handle custom or non-catalog items in SortSwift?
How does the picklist work?
Setup Steps
Why didn't a POS sale deduct from my stock?
Your First Sale
Does POS automatically create Shopify orders?
How do I stop my POS sales from being sent to Shopify as orders?
Stripe POS Payment Setup
Stripe Terminal Hardware
POS Sales Screen Access
Why is the price in my POS cart different from the market price shown in the pricing panel?
Is there a staff-only internal buylist tool separate from the customer buylist?
How do I search by set in the POS?
POS Shopify Store Credit Sync
Push Balances to Shopify
Can I print POS picklists on a regular printer instead of a thermal receipt printer?
POS Game Category Loading
Reader Setup
Can I put my store logo on my printed receipts?
Why is my Stripe Terminal location ID different in SortSwift than in my Stripe dashboard?
How do I control which sections my POS staff can see, and why is a section like the Dashboard or Settings missing for a staff login?
Why don't some sealed products (like MTG packs) ring up on the POS scanner?
End-of-Day Reports
Stripe POS Integration
POS Reporting
How do I connect or disconnect Stripe for my POS?
How do I get cards I buy or trade in at the POS into my inventory?
Till Requirement
Full Returns
Does my tax ID print on receipts, and is it required?
Can I print coupons on POS receipts? How do I set them up?
Store Credit Without Shopify
Why isn't my receipt printer showing up in the POS printer dropdown?
POS Store Credit Key Features
Return Flow
Receipt Printer and Cash Drawer Setup
Why are my POS trade-in cards showing up in Buylist Orders instead of my inventory, and why are they not syncing?
POS Card Refunds (Reverse Charge)
How do I add store credit from a POS buy/trade-in?
Why do I see two Sort Swift accounts in my Stripe dashboard?
POS Store Credit Refund Process
How do I sell custom or bulk items in the POS and track them by game?
How can I add or remove cash from an open till during the day?
Do POS sales on zero-stock items create deduction logs?
Why did my POS stop printing receipts or picklists after I cleared my browser cache?
Why does searching a card number in the POS return no results, and how do I search by number?
Why can't I collect payment on my Shopify POS terminal for an order sent from SortSwift POS?
CSV Import/Export
Kiosk Tax Configuration
How do I wire my cash drawer, receipt printer, and QZ Tray together?
How do I raise or lower the whole buy cart offer at once in Buy Mode?
POS Buy Mode
How do I export my customer list with store credit balances?
Why is the stock count on a POS Shortcut tile wrong or not updating?
Buy Mode Documentation
POS Shortcuts
How do I avoid charging sales tax when a customer's trade-in covers their purchase?
Can I use a Verizon or cellular hotspot for my Stripe Terminal card reader?
Common Variance Causes
Buylist Rules Required for POS Buy Mode
Does the POS buy or trade-in cart have a Send to Inventory option?
How do I give a new walk-in customer store credit that shows up in Shopify?
Automatic Synchronization
Can the POS play a sound or chime when a new order comes in?
Do my POS split payments (cash and card) show up separately in Shopify?
How do I take a credit card payment in the POS when I run cards on my own machine instead of a Stripe reader?
How do I change the condition or version of a card in a POS order or trade-in?
Can I customize what prints on my thermal POS picklist?
Why is my POS menu missing the sales screen?
POS Staff Tracking & Accountability
How do I create folders to organize my POS shortcuts?
Why doesn't the POS warn me when I scan an item that's out of stock?
Why didn't my POS sale show up as an order in Shopify?
Can I move an open cart from one register to another?
Can I email a receipt to the customer at checkout?
What are POS bin preferences and how do I use them?
Do the POS Fill buttons include credit card surcharge?
Do POS search results include my custom shortcut items?
How do I export a CSV from the POS Customers page?
Why don't I see the Draft Order toggle in POS?
Inventory and Integrations
POS Shopify Order Integration
POS Till Open & Close
POS Till Close (End of Day)
Customer Sync
POS End of Day Reports
Cash Refunds
POS Store Credit Best Practices
Cart Management
Card Refunds
POS Till Open (Start of Day)
POS System Documentation
Starting a POS Return
POS Split Payments Explained
Accessing Orders
Toggling Buy Mode
Payment Processing Documentation
Split Payments
POS Card Payment Processing
Hardware Integration
Refunds and Returns
Manual Credit Addition
Customer Creation
POS Troubleshooting
Per-Transaction Records
POS Split Refund Process
POS Expected vs Actual Cash
Applying Store Credit
POS Buy Mode Product Search
POS Checkout Process
Overpayment and Change
POS Store Credit Requirements
Batch Shopify Balance Fetch
POS Product Search & Selection
Till Close Process
POS Tracking & Reporting
Overpayment in Splits
Partial Returns
Return History
Named Terminals
Payment Method Overview
Customer Association
POS System Features
Point of Sale Overview
POS Cash Payment Processing
POS Card & Other Payment Methods
Complete Workflow Example
POS Sales Documentation
POS Order Creation & Inventory
POS E-Transfer Payments
Dual System Architecture
Automatic Inventory Addition
POS Transaction Processing
POS Split Payment Overpayment
POS Return Inventory Restoration
Staff Tracking
Typical Use Cases
Till Reconciliation
Applying Discounts
POS Till Management Overview
POS Payment Audit Trail
POS Sell Mode Cart
Cash Overpayment
POS Adding Items to Cart
Return Reason Tracking
POS Store Credit Balance & Sync
Store Credit History
Staff Permissions
Multi
Order of Application
Common Store Credit Scenarios
POS Store Credit Deduction at Checkout
Store Credit Documentation
POS Store Credit Overview
BuylistOrder Creation
POS Payment Tips
POS Returns & Exchanges Documentation
POS Return History & Records
Tax Refund Calculations