Can I split a single sale across two different credit cards?

Does SortSwift POS accept Square / Square Terminal payments?

How does the picklist work?

How do I handle custom or non-catalog items in SortSwift?

Why didn't a POS sale deduct from my stock?

Setup Steps

Your First Sale

Does POS automatically create Shopify orders?

Stripe POS Payment Setup

How do I stop my POS sales from being sent to Shopify as orders?

POS Sales Screen Access

Can I put my store logo on my printed receipts?

Is there a staff-only internal buylist tool separate from the customer buylist?

Stripe Terminal Hardware

Why is the price in my POS cart different from the market price shown in the pricing panel?

How do I search by set in the POS?

Can I print POS picklists on a regular printer instead of a thermal receipt printer?

POS Shopify Store Credit Sync

Push Balances to Shopify

POS Game Category Loading

How do I close out a till at the end of the day?

Reader Setup

How do I connect or disconnect Stripe for my POS?

How do I get cards I buy or trade in at the POS into my inventory?

Stripe POS Integration

Toggling Buy Mode

Where do I find my past End of Day reports?

Why don't some sealed products (like MTG packs) ring up on the POS scanner?

Why is my Stripe Terminal location ID different in SortSwift than in my Stripe dashboard?

How do I control which sections my POS staff can see, and why is a section like the Dashboard or Settings missing for a staff login?

End-of-Day Reports

Full Returns

POS Reporting

Does my tax ID print on receipts, and is it required?

Till Requirement

Why isn't my receipt printer showing up in the POS printer dropdown?

Can I print coupons on POS receipts? How do I set them up?

Store Credit Without Shopify

Why do I see two Sort Swift accounts in my Stripe dashboard?

Return Flow

Receipt Printer and Cash Drawer Setup

POS Card Refunds (Reverse Charge)

POS Store Credit Key Features

Why does searching a card number in the POS return no results, and how do I search by number?

How do I sell custom or bulk items in the POS and track them by game?

How do I add store credit from a POS buy/trade-in?

How can I add or remove cash from an open till during the day?

How do I use the buy button to add store credit to a customer account?

Why are my POS trade-in cards showing up in Buylist Orders instead of my inventory, and why are they not syncing?

POS Store Credit Refund Process

Kiosk Tax Configuration

Do POS sales on zero-stock items create deduction logs?

How do I raise or lower the whole buy cart offer at once in Buy Mode?

Why can't I collect payment on my Shopify POS terminal for an order sent from SortSwift POS?

Why did my POS stop printing receipts or picklists after I cleared my browser cache?

Why hasn't my in-store POS sale shown up in Shopify yet?

Buylist Rules Required for POS Buy Mode

POS Buy Mode

How do I avoid charging sales tax when a customer's trade-in covers their purchase?

How do I wire my cash drawer, receipt printer, and QZ Tray together?

Automatic Synchronization

Does the POS buy or trade-in cart have a Send to Inventory option?

What permission does a POS staff member need to add or remove store credit?

CSV Import/Export

Can I use a Verizon or cellular hotspot for my Stripe Terminal card reader?

How do I give a new walk-in customer store credit that shows up in Shopify?

Why is the stock count on a POS Shortcut tile wrong or not updating?

How do I take a credit card payment in the POS when I run cards on my own machine instead of a Stripe reader?

Buy Mode Documentation

Why didn't my POS sale show up as an order in Shopify?

How do I export my customer list with store credit balances?

How can I tell whether the POS is in Buy mode or Sell mode?

What does the buy tile show me while I am buying a card?

POS Shortcuts

How does the POS Transaction Tracer work?

Can one Stripe Terminal reader be used across multiple POS locations/stations?

How do I change the condition or version of a card in a POS order or trade-in?

Do my POS split payments (cash and card) show up separately in Shopify?

Where do I see my Store Use totals?

Can the POS play a sound or chime when a new order comes in?

Can I move an open cart from one register to another?

How do I add a graded card, bulk lot or other non-catalog item to a POS buy?

POS Staff Tracking & Accountability

Common Variance Causes

Why is my POS menu missing the sales screen?

Does a POS return create a refund on the Shopify order?

In a combined trade-in + purchase, where does the leftover store credit go?

Can I customize what prints on my thermal POS picklist?

What happens if I delete a customer, and can I get them back?

Why doesn't the POS warn me when I scan an item that's out of stock?

Why does my custom receipt design only print at checkout and not from the Orders page?

A customer shows $0 store credit but Shopify shows a balance. Why?

Can I use my storefront discount codes at the register in POS?

Why does POS Buy Mode say "Failed to load buylist prices" or show no cash and credit offers?

How do I create folders to organize my POS shortcuts?

Why does the PIN pad not let me in when I lock the POS as the owner?

How do I make my staff pick a reason when they add store credit?

Can I stop a staff member paying the same customer twice in a row?

Do I have to press Enter to search for a card in the POS?

How do I show only foils in the POS card search, and does the Printing filter stay set?

How do I show loyalty points on my receipts?

Why does Set Buy % of Market in POS Buy Mode show a different percentage than the Buy % I configured?

My POS showed an error during a card payment. Was my customer charged, and is it safe to run the sale again?

Where do I record a customer's ID or driver's licence number in the POS?

If I delete a POS staff member, can they still use a register that is already signed in?

If I refund an order back to store credit, does it update in both SortSwift and Shopify?

After I add a card in the POS, how do I get the cursor back into the search box without using the mouse?

Can I show customers their cart on a second screen?

Why does my graded card ring up at the ungraded price in the POS?

How do I track cash moving between my safe and my till?

Can I email a receipt to the customer at checkout?

Why don't I see the Draft Order toggle in POS?

What are POS bin preferences and how do I use them?

How do I export a CSV from the POS Customers page?

Do the POS Fill buttons include credit card surcharge?

Do POS search results include my custom shortcut items?

Inventory and Integrations

POS Shopify Order Integration

POS Till Open (Start of Day)

POS Till Open & Close

Cash Refunds

Cart Management

Point of Sale Overview

Card Refunds

Customer Sync

POS Store Credit Best Practices

Accessing Orders

POS System Documentation

Starting a POS Return

POS Card Payment Processing

POS Split Payments Explained

Split Payments

Refunds and Returns

Hardware Integration

Payment Processing Documentation

Manual Credit Addition

POS System Features

POS Troubleshooting

Per-Transaction Records

Named Terminals

POS Split Refund Process

Applying Store Credit

Customer Creation

POS Checkout Process

POS Cash Payment Processing

Payment Method Overview

POS Store Credit Requirements

POS Expected vs Actual Cash

POS Buy Mode Product Search

Overpayment and Change

Partial Returns

POS Product Search & Selection

POS Tracking & Reporting

POS Return Inventory Restoration

Return History

Batch Shopify Balance Fetch

POS Order Creation & Inventory

Till Close Process

POS E-Transfer Payments

Overpayment in Splits

Customer Association

Automatic Inventory Addition

Complete Workflow Example

POS Card & Other Payment Methods

POS Transaction Processing

Dual System Architecture

POS Adding Items to Cart

POS Sales Documentation

Staff Tracking

Typical Use Cases

Till Reconciliation

POS Payment Audit Trail

Cash Overpayment

POS Split Payment Overpayment

POS Sell Mode Cart

POS Till Management Overview

Applying Discounts

Return Reason Tracking

Multi

POS Payment Tips

POS Store Credit Balance & Sync

Store Credit History

POS Store Credit Overview

BuylistOrder Creation

Staff Permissions

Order of Application

POS Returns & Exchanges Documentation

Tax Refund Calculations

Common Store Credit Scenarios

POS Store Credit Deduction at Checkout

Store Credit Documentation

POS Return History & Records