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Browse by Category

Explore our documentation organized by feature and topic

Getting Started

New to SortSwift? Start here with setup guides and basics.

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Inventory Management

Manage your stock, imports, exports, and inventory operations.

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Scanning & Recognition

Learn how to scan cards, upload images, and use OCR tools.

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Point of Sale

POS system, sales, payments, returns, and store credit.

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Integrations & Syncing

Connect with Shopify, eBay, CardTrader, and other platforms.

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Buylist System

Customer orders, pricing logic, and order management.

View All Buylist System Docs

Frequently Asked Questions

Search or browse our FAQ to find answers to common questions

Getting Started
3

Start by creating an account and selecting your subscription tier. Visit our Getting Started guide in the Documentation to set up your inventory, configure your preferences, and complete your initial scan. Our onboarding team can also help you get set up quickly.

SortSwift offers multiple subscription tiers to fit your business needs, from starter plans for small shops to enterprise solutions. Each plan includes different features like scanning limits, autopricing frequency, and platform sync capabilities. Visit our Pricing page to see detailed plan comparisons.

Yes! We offer a trial period for new users. During your trial, you'll have full access to all features so you can experience everything SortSwift has to offer before making a commitment.

Our scanning technology supports 9+ TCGs with high accuracy rates. The system uses advanced OCR and machine learning to identify cards, with a review tool to verify and correct any misidentifications. Accuracy improves as the system learns your collection.

SortSwift supports Magic: The Gathering, Pokémon, Yu-Gi-Oh!, Cardfight!! Vanguard, Weiß Schwarz, Shadowverse, One Piece, and more. Our database covers thousands of sets across multiple games with continuous updates.

Autopricing automatically updates your card prices based on market data from multiple sources. Pricing frequency ranges from bi-weekly to daily, and you can set custom price adjustments, minimum prices, and profit margins. Choose the plan that fits your business needs.

Yes! SortSwift supports syncing with Shopify, TCGPlayer, CardTrader, and Mana Pool simultaneously. Each sync can be configured independently with custom pricing rules and update frequencies. Visit our Syncing documentation for detailed setup instructions.

SortSwift accepts all major credit cards (Visa, Mastercard, American Express) and processes payments through Stripe. All billing is monthly and can be canceled anytime. For enterprise customers, we also offer custom billing arrangements.

Yes, you can upgrade or downgrade your subscription at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, you'll receive a prorated credit for the remainder of the month.

You can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of your current billing period. After cancellation, you'll retain access to your data, but features will be limited based on your final plan tier.

Absolutely. SortSwift implements enterprise-grade security including TLS 1.2+ encryption, AES-256 data encryption at rest, SOC 2 Type II certification, and GDPR/PCI DSS compliance. All data is backed up regularly and protected with multiple layers of security.

Your data is stored in secure, compliant data centers with redundancy and backup systems. We use industry-leading cloud infrastructure providers that meet strict security and compliance standards.

Yes, you can export your inventory data, sales records, and other information at any time. Export options include CSV format for spreadsheet compatibility and JSON for programmatic access.

We offer multiple ways to get support! Join our Discord community at discord.gg/sortswift for real-time help from both our team and the community. You can also email us at [email protected] for direct support. For security-related issues, contact [email protected]. We aim to respond to all inquiries within 48 business hours.

Yes! Join our Discord community at discord.gg/sortswift. It's the best place to get real-time help, connect with other SortSwift users, share tips and tricks, and stay updated on the latest features and announcements.

Our support team is available Monday through Friday, 9 AM to 5 PM EST. For urgent issues outside these hours, please email us and we'll respond as soon as possible. Our Discord community is active 24/7, so you can often get help there at any time. Enterprise customers have access to priority support.

Yes! We offer onboarding assistance for all new customers, and enterprise plans include dedicated training sessions. Additionally, our comprehensive documentation covers all features in detail, and we regularly publish tutorials and guides. Our Discord community is also a great resource for learning from experienced users.

Still need help?

Our support team is here to assist you with any questions or issues you may have

Discord Community

Join our Discord server for real-time help and community support

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Email Support

Get help via email

[email protected]

Security Issues

Report security concerns

[email protected]

Response time: We aim to respond to all inquiries within 48 business hours. Enterprise customers receive priority support with faster response times.