How can we help you?

Start by creating an account and selecting your subscription tier. Visit our Getting Started guide in the Documentation to set up your inventory, configure your preferences, and complete your initial scan. Our onboarding team can also help you get set up quickly.

SortSwift offers multiple subscription tiers, from a free Entry plan for kitchen-table sellers up to a full operation build that tops out at $499 per month. Each plan includes different features like high-accuracy scan limits, autopricing frequency, and platform sync capabilities. Scanning itself is unlimited and free on every plan at lower accuracy. Visit our Pricing page to see detailed plan comparisons.

Yes. We offer a free Entry plan that lets you get started at no cost, with no credit card. You can explore the platform with unlimited free scanning and up to 2,500 items, then upgrade when you are ready for more features.

Our scanning technology supports 26+ TCGs. Scanning is unlimited and free on every plan at lower accuracy, and 99.9% high-accuracy recognition is available as a paid add-on. The system identifies cards automatically, with a review tool to verify and correct any misidentifications. Accuracy improves as you build out your collection.

SortSwift supports Magic: The Gathering, Pokémon, Yu-Gi-Oh!, One Piece, Lorcana, Flesh and Blood, Cardfight Vanguard, Weiss Schwarz, Shadowverse, and 26+ games in total, including brand-new sets like CookieRun: Braverse, Riftbound, and the Gundam Card Game that most platforms still cannot read. Our database covers thousands of sets across multiple games with continuous updates.

Autopricing automatically updates your card prices based on live market data from multiple sources. Choose from 1, 3, 5, 10, or unlimited games, and set custom price adjustments, minimum prices, and profit margins. Choose the plan that fits your business needs.

Yes. SortSwift syncs to six marketplaces (Shopify, eBay, TCGplayer, CardTrader, ManaPool, and Square) from one inventory. Each sync can be configured independently with custom pricing rules and update frequencies. Visit our Syncing documentation for detailed setup instructions.

SortSwift accepts all major credit cards (Visa, Mastercard, American Express) and processes payments through Stripe. All billing is monthly and can be canceled anytime. For larger operations, we also offer custom billing arrangements.

Yes, you can upgrade or downgrade your subscription at any time. Changes take effect at the start of your next billing cycle. If you upgrade mid-cycle, you will receive a prorated credit for the remainder of the month.

You can cancel your subscription at any time from your account settings. Your subscription will remain active until the end of your current billing period. Cancellation does not delete inventory data, synced items, or listed items. SortSwift preserves inventory data unless the account owner requests deletion, or the account has no active subscriptions and remains dormant long enough to reach the 3-year data expiration policy.

Absolutely. SortSwift implements enterprise-grade security including TLS 1.2+ encryption, AES-256 data encryption at rest, SOC 2 Type II certification, and GDPR/PCI DSS compliance. All data is backed up regularly and protected with multiple layers of security. See our Security page for more.

Your data is stored in secure, compliant data centers with redundancy and backup systems. We use industry-leading cloud infrastructure providers that meet strict security and compliance standards.

Yes, you can export your inventory data, sales records, and other information while it is retained. Inventory exports remain available without an active subscription during the retention period. SortSwift does not delete inventory data unless the account owner requests deletion, or the account has no active subscriptions and remains dormant until the 3-year expiration applies.

SortSwift does not delete inventory data without a request from the account owner. Inventory data cannot be purged manually from inside the app; deletion must be requested through SortSwift support. The only automatic inventory data expiration is 3 years, and it applies only when the account has no active subscriptions and is dormant. See our Data Retention page for details.

We offer multiple ways to get support. Join our Discord community at discord.gg/sortswift for real-time help from both our team and the community. You can also email us at [email protected] for direct support. For security-related issues, contact [email protected]. We aim to respond to all inquiries within 48 business hours.

Yes. Join our Discord community at discord.gg/sortswift. It is the best place to get real-time help, connect with other SortSwift users, share tips and tricks, and stay updated on the latest features and announcements.

Our support team is available Monday through Friday, 9 AM to 5 PM EST. For urgent issues outside these hours, please email us and we will respond as soon as possible. Our Discord community is active 24/7, so you can often get help there at any time. Larger operations have access to priority support.

Yes. We offer onboarding assistance for all new customers, and full operation plans include dedicated training sessions. Additionally, our comprehensive documentation covers all features in detail, and we regularly publish tutorials and guides. Our Discord community is also a great resource for learning from experienced users.