How does customer auth work? What is the JWT token system for customers?

Billing History

Personal Information

Currency Considerations

What does the store currency setting actually change?

After Password Change

Account Password Requirements

Why is my inventory showing prices in USD when I set my currency to something else?

How do notification preferences work in Swift Retailer Mode?

How do email linking and customer profiles work in Swift Retailer Mode?

Payment Methods

Where does customer data live? Is it in the Discord bot or the platform?

How does the mobile app home store work? Can customers use the mobile app with their store?

How does the unified customer identity work across Discord, mobile, kiosk, and web?

How does customer registration work in Swift Retailer Mode? How do customers link their accounts?

How do I delete my account?

Can I see all the SortSwift stores I shop at?

Can I see how much I have spent? Spending analytics?

How do I check my store credit balance?

How do I view my purchase history?

Store Logo Upload

Why is my monthly scan count lower than I expected?

I was charged on the wrong card, can you move the payment to my new card?

How do I change the email I use to log in to my account?

Can my multiple à la carte subscriptions be combined into a single charge?

Pausing Account - Cancel and Resubscribe

How to Change Store Currency

Upgrading or Downgrading

Canceling Subscription

Subscription Plans

How do I export my data? GDPR compliance?

Account Currency Settings

Changing Currency Settings

Currency Symbols

Currency Configuration

Update Password Process

Password Reset Flow

Do you offer a military, veteran, student, or first responder discount on SortSwift plans?

How does the inventory limit count items?

I was given a billing credit. Will it come back to my card or come off my next bill?

The username I want is stuck on an old account I cannot log into. Can I get it back?

Why can’t I scan, autoprice or list Chinese Pokemon, Korean Pokemon, YuGiOh Japanese, Palworld or video games?

How do I view my customer profile?

How do I move from a bundle plan down to just the Inventory Suite?

Should I cancel my current plan before switching to a different one?

Can I stop some of my staff seeing what my cards sell for?

Is the $12.99 sync a one time charge or a monthly subscription, and when will I be billed for it?

How do I change the first and last name on my account?

Why can I not change the store currency?

How do I change my organization name in Linked Locations?

What happens to my plan, scans, and syncing if my subscription payment fails?

How do I add a third location to my organization in Linked Locations?

Can I change my SortSwift username?

If I run multiple store locations, is billing combined or does each location pay separately?

Can a staff member reset another staff member's password or change permissions?

How do I add my company name and VAT number to my SortSwift invoice?

Can I get a bundle with no scans, or trade my scan allowance for more games?

How do I change my account login or billing email?

I rebranded my store. How do I change my store name everywhere in SortSwift?

How do I change my password or set up two-factor authentication?

Why can my staff member no longer open a page they could use before?

My LGS Market verification code never arrives. What do I check?

My login code never arrives and it is not in my spam folder. What now?

I switched to a cheaper plan. Will I be charged for both plans?

I gave my staff member every Storefront permission, so why can they still not open Buylist or Events?

The name shown on my support ticket is wrong or out of date

I bought a plan or a sync slot and it has not appeared on my account. Where is it?

I have stopped receiving any emails from SortSwift. How do I fix it?

My whole catalogue repriced in the wrong currency. How do I put it back?

Why does upgrading my plan ask for the full price instead of just the difference?

Why does my card keep getting declined when I try to subscribe, and how do I change which card is charged?

I never get the verification email even though the page says it was sent. What now?

My staff member has every permission ticked but a whole section like Buylist or POS is still missing. Why?

My subscription was canceled after I disputed a charge. How do I get it back and pay what I owe?

Why does SortSwift take me to the plan page right after I log in?

How does the Account Health Check work and what does it report?

How do I link my email to my Discord account for order tracking?

How do I manage my notification preferences?

Account Tax Settings

Resuming Subscription

Scan Limits

Saving Profile Changes

Account Subscription Management

Accessing Profile Settings

Security Best Practices

Password Change Guidelines

Account Management Documentation

Store Profile Information

Profile Error Handling